Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 756 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “hiding the prices” is good customer service. (a) False (b) True
2. 2.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
3. 3.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) sorry for a long wait (d) a sticky, messy table
5. 5.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) counting change wrongly (d) ignoring a customer
6. 6.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) sorry for a long wait (d) fixing mistakes quickly
8. 8.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) arguing with a buyer (d) ignoring a customer
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
10. 10.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a tidy stall table (d) a sticky, messy table
11. 11.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) saying thank you (b) hiding the prices (c) a tidy stall table (d) sorry for a long wait
13. 13.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
14. 14.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
15. 15.True or false: “hiding the prices” is poor customer service. (a) True (b) False
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
17. 17.True or false: “giving correct change” is poor customer service. (a) True (b) False
18. 18.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) rude replies (d) sorry for a long wait
19. 19.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) a tidy stall table (d) clean, covered food
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) a tidy stall table (d) greeting with a smile
22. 22.True or false: “serving friends first” is good customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
24. 24.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
25. 25.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) chatting on the phone (d) a sticky, messy table
27. 27.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
28. 28.True or false: “a clear price board” is poor customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) hiding the prices (d) giving correct change
30. 30.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) dirty hands with food (d) sorry for a long wait
33. 33.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) hiding the prices (d) serving friends first
34. 34.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) listening to complaints (d) counting change wrongly
35. 35.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) greeting with a smile (d) clean, covered food
36. 36.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) dirty hands with food (c) a clear price board (d) fixing mistakes quickly
38. 38.True or false: “listening to complaints” is good customer service. (a) True (b) False
39. 39.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) giving correct change (d) arguing with a buyer
40. 40.True or false: “clean, covered food” is poor customer service. (a) True (b) False

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids