← Customer service lesson New set →

Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 757 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) giving correct change (d) counting change wrongly
  2. 2.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  3. 3.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  4. 4.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) ignoring a customer (d) a clear price board
  5. 5.True or false: “a tidy stall table” is good customer service. (a) False (b) True
  6. 6.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) a sticky, messy table (d) saying thank you
  7. 7.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  8. 8.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  9. 9.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
  10. 10.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  11. 11.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  12. 12.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  13. 13.True or false: “giving correct change” is poor customer service. (a) True (b) False
  14. 14.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  15. 15.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  16. 16.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  17. 17.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) saying thank you (d) ignoring a customer
  19. 19.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  20. 20.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) sorry for a long wait (d) a tidy stall table
  21. 21.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  22. 22.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) chatting on the phone (d) greeting with a smile
  23. 23.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) ignoring a customer (d) counting change wrongly
  24. 24.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) greeting with a smile (d) dirty hands with food
  25. 25.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) chatting on the phone (d) listening to complaints
  26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
  27. 27.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) saying thank you (d) clean, covered food
  29. 29.True or false: “chatting on the phone” is good customer service. (a) True (b) False
  30. 30.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
  31. 31.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  32. 32.Which of these is poor customer service? (a) a tidy stall table (b) rude replies (c) listening to complaints (d) giving correct change
  33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  34. 34.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
  35. 35.True or false: “dirty hands with food” is good customer service. (a) True (b) False
  36. 36.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
  37. 37.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) a clear price board (d) serving friends first
  38. 38.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  39. 39.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
  40. 40.Which of these is poor customer service? (a) arguing with a buyer (b) a clear price board (c) listening to complaints (d) saying thank you

Answer key

  1. counting change wrongly
  2. True
  3. poor service
  4. a clear price board
  5. True
  6. saying thank you
  7. True
  8. poor service
  9. serve them in turn
  10. poor service
  11. poor service
  12. False
  13. False
  14. good service
  15. True
  16. good service
  17. False
  18. saying thank you
  19. False
  20. rude replies
  21. poor service
  22. chatting on the phone
  23. clean, covered food
  24. greeting with a smile
  25. listening to complaints
  26. give it back, say sorry
  27. poor service
  28. ignoring a customer
  29. False
  30. True
  31. good service
  32. rude replies
  33. good service
  34. False
  35. False
  36. say sorry, add sugar
  37. serving friends first
  38. good service
  39. buyers come back
  40. arguing with a buyer

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids