Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 758 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “hiding the prices” is poor customer service. (a) True (b) False
2. 2.True or false: “a tidy stall table” is good customer service. (a) False (b) True
3. 3.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) greeting with a smile (d) giving correct change
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) a clear price board (d) clean, covered food
6. 6.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
7. 7.Which of these is poor customer service? (a) counting change wrongly (b) clean, covered food (c) listening to complaints (d) a tidy stall table
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
9. 9.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) greeting with a smile (d) serving friends first
10. 10.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) chatting on the phone (d) clean, covered food
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) a sticky, messy table (d) serving friends first
14. 14.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
16. 16.True or false: “counting change wrongly” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) counting change wrongly (d) giving correct change
19. 19.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
21. 21.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a clear price board (d) rude replies
22. 22.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) sorry for a long wait (d) ignoring a customer
23. 23.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
24. 24.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) chatting on the phone (d) a tidy stall table
26. 26.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) listening to complaints (d) counting change wrongly
27. 27.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
28. 28.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) a sticky, messy table (d) sorry for a long wait
30. 30.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) hiding the prices (d) a clear price board
31. 31.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
32. 32.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) arguing with a buyer (d) clean, covered food
33. 33.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
34. 34.True or false: “giving correct change” is poor customer service. (a) False (b) True
35. 35.True or false: “a clear price board” is good customer service. (a) True (b) False
36. 36.True or false: “chatting on the phone” is good customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) ignoring a customer (d) a tidy stall table
38. 38.True or false: “saying thank you” is good customer service. (a) True (b) False
39. 39.True or false: “ignoring a customer” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

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