Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 759 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
2. 2.True or false: “listening to complaints” is poor customer service. (a) False (b) True
3. 3.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) counting change wrongly (d) a clear price board
4. 4.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) arguing with a buyer (b) saying thank you (c) listening to complaints (d) fixing mistakes quickly
7. 7.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
9. 9.True or false: “a tidy stall table” is good customer service. (a) True (b) False
10. 10.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
12. 12.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
16. 16.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) saying thank you (d) a clear price board
17. 17.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) ignoring a customer (d) serving friends first
19. 19.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
20. 20.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
21. 21.True or false: “saying thank you” is good customer service. (a) False (b) True
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
23. 23.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) hiding the prices (d) giving correct change
25. 25.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
27. 27.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) ignoring a customer (d) giving correct change
28. 28.True or false: “hiding the prices” is poor customer service. (a) False (b) True
29. 29.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
30. 30.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
31. 31.True or false: “clean, covered food” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
33. 33.True or false: “clean, covered food” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
36. 36.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) arguing with a buyer (d) chatting on the phone
37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) dirty hands with food (d) counting change wrongly
39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) arguing with a buyer (d) saying thank you

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