Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 760 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
2. 2.True or false: “a clear price board” is poor customer service. (a) False (b) True
3. 3.Which of these is good customer service? (a) rude replies (b) listening to complaints (c) dirty hands with food (d) chatting on the phone
4. 4.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
5. 5.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
6. 6.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) a sticky, messy table (d) serving friends first
7. 7.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) counting change wrongly (d) hiding the prices
8. 8.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) a sticky, messy table (d) saying thank you
9. 9.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) greeting with a smile (d) chatting on the phone
11. 11.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) fixing mistakes quickly (d) ignoring a customer
12. 12.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
14. 14.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
15. 15.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) dirty hands with food (d) counting change wrongly
17. 17.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) clean, covered food (d) fixing mistakes quickly
18. 18.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) a clear price board (d) saying thank you
19. 19.Which of these is good customer service? (a) a tidy stall table (b) a sticky, messy table (c) rude replies (d) dirty hands with food
20. 20.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
21. 21.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) sorry for a long wait (d) listening to complaints
23. 23.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) serving friends first (d) listening to complaints
25. 25.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) a clear price board (d) ignoring a customer
26. 26.True or false: “serving friends first” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) counting change wrongly (d) giving correct change
29. 29.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) a clear price board (d) clean, covered food
31. 31.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
32. 32.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) counting change wrongly (d) saying thank you
33. 33.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
34. 34.True or false: “a clear price board” is good customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) saying thank you (d) chatting on the phone
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) serving friends first (d) fixing mistakes quickly
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
38. 38.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
39. 39.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) sorry for a long wait (d) clean, covered food
40. 40.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot

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