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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 77 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “giving correct change” is poor customer service. (a) True (b) False
  2. 2.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  3. 3.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  4. 4.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
  6. 6.Which of these is good customer service? (a) listening to complaints (b) counting change wrongly (c) arguing with a buyer (d) a sticky, messy table
  7. 7.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  8. 8.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) clean, covered food (d) ignoring a customer
  9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
  10. 10.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) sorry for a long wait (d) a clear price board
  11. 11.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  12. 12.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  13. 13.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) hiding the prices (d) clean, covered food
  14. 14.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
  15. 15.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  16. 16.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
  17. 17.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
  18. 18.True or false: “giving correct change” is good customer service. (a) True (b) False
  19. 19.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) serving friends first (d) saying thank you
  20. 20.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  21. 21.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) sorry for a long wait (d) giving correct change
  23. 23.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) counting change wrongly (d) dirty hands with food
  24. 24.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) a clear price board (d) chatting on the phone
  25. 25.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  26. 26.Which of these is good customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) a sticky, messy table (d) counting change wrongly
  27. 27.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  28. 28.True or false: “hiding the prices” is good customer service. (a) False (b) True
  29. 29.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  30. 30.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  31. 31.True or false: “hiding the prices” is poor customer service. (a) True (b) False
  32. 32.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) dirty hands with food (d) giving correct change
  33. 33.True or false: “saying thank you” is poor customer service. (a) False (b) True
  34. 34.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) dirty hands with food (d) giving correct change
  35. 35.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  36. 36.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) clean, covered food (d) hiding the prices
  37. 37.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  38. 38.True or false: “serving friends first” is good customer service. (a) True (b) False
  39. 39.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) a clear price board (d) hiding the prices
  40. 40.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service

Answer key

  1. False
  2. False
  3. True
  4. good service
  5. give it back, say sorry
  6. listening to complaints
  7. good service
  8. ignoring a customer
  9. say sorry, add sugar
  10. rude replies
  11. True
  12. good service
  13. clean, covered food
  14. False
  15. True
  16. buyers come back
  17. serve them in turn
  18. True
  19. saying thank you
  20. poor service
  21. poor service
  22. a sticky, messy table
  23. greeting with a smile
  24. chatting on the phone
  25. good service
  26. fixing mistakes quickly
  27. False
  28. False
  29. False
  30. good service
  31. True
  32. giving correct change
  33. False
  34. dirty hands with food
  35. True
  36. hiding the prices
  37. poor service
  38. False
  39. a clear price board
  40. good service

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