Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 761 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) counting change wrongly (d) sorry for a long wait
2. 2.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
3. 3.True or false: “chatting on the phone” is good customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) ignoring a customer (d) fixing mistakes quickly
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) arguing with a buyer (d) chatting on the phone
6. 6.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) a tidy stall table (d) rude replies
7. 7.True or false: “dirty hands with food” is good customer service. (a) False (b) True
8. 8.True or false: “hiding the prices” is poor customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) a sticky, messy table (d) counting change wrongly
10. 10.Which of these is poor customer service? (a) rude replies (b) saying thank you (c) greeting with a smile (d) fixing mistakes quickly
11. 11.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) arguing with a buyer (d) counting change wrongly
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
13. 13.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) a sticky, messy table (d) serving friends first
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) a tidy stall table (c) rude replies (d) hiding the prices
15. 15.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) listening to complaints (d) counting change wrongly
18. 18.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) dirty hands with food (d) greeting with a smile
19. 19.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
20. 20.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) listening to complaints (d) dirty hands with food
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) saying thank you (d) a sticky, messy table
22. 22.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
23. 23.True or false: “hiding the prices” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) saying thank you (d) greeting with a smile
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) dirty hands with food (d) sorry for a long wait
28. 28.True or false: “listening to complaints” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
30. 30.True or false: “a tidy stall table” is good customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) a tidy stall table (d) listening to complaints
32. 32.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
33. 33.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) serving friends first (d) chatting on the phone
34. 34.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) rude replies (d) saying thank you
36. 36.Which of these is poor customer service? (a) hiding the prices (b) clean, covered food (c) listening to complaints (d) saying thank you
37. 37.True or false: “listening to complaints” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) sorry for a long wait (d) arguing with a buyer
39. 39.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
40. 40.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) fixing mistakes quickly (d) a sticky, messy table

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