Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 762 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
2. 2.Which of these is good customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) dirty hands with food (d) hiding the prices
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
5. 5.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) greeting with a smile (d) rude replies
8. 8.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) rude replies (d) a clear price board
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) a sticky, messy table (d) hiding the prices
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) a tidy stall table (d) hiding the prices
12. 12.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
13. 13.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) serving friends first (d) sorry for a long wait
14. 14.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) ignoring a customer (d) chatting on the phone
15. 15.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) ignoring a customer (d) serving friends first
16. 16.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) rude replies (d) arguing with a buyer
17. 17.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) ignoring a customer (d) giving correct change
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) dirty hands with food (d) saying thank you
20. 20.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) hiding the prices (d) saying thank you
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) saying thank you (d) dirty hands with food
23. 23.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
24. 24.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
26. 26.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) giving correct change (d) serving friends first
28. 28.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) chatting on the phone (d) rude replies
29. 29.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
30. 30.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
31. 31.True or false: “dirty hands with food” is good customer service. (a) False (b) True
32. 32.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) clean, covered food (d) saying thank you
34. 34.Which of these is poor customer service? (a) clean, covered food (b) a sticky, messy table (c) sorry for a long wait (d) giving correct change
35. 35.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) a clear price board (d) serving friends first
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) clean, covered food (d) serving friends first
40. 40.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) sorry for a long wait (d) saying thank you

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