Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 763 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “greeting with a smile” is good customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) serving friends first (b) fixing mistakes quickly (c) sorry for a long wait (d) giving correct change
4. 4.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) saying thank you (d) chatting on the phone
5. 5.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) saying thank you (d) chatting on the phone
7. 7.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) giving correct change (d) hiding the prices
9. 9.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
10. 10.True or false: “saying thank you” is good customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) giving correct change (d) counting change wrongly
14. 14.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
15. 15.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) listening to complaints (d) fixing mistakes quickly
17. 17.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) rude replies (d) fixing mistakes quickly
18. 18.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
19. 19.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
21. 21.True or false: “listening to complaints” is good customer service. (a) False (b) True
22. 22.True or false: “rude replies” is good customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) giving correct change (d) a clear price board
25. 25.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) chatting on the phone (d) sorry for a long wait
26. 26.True or false: “clean, covered food” is poor customer service. (a) False (b) True
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
28. 28.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) clean, covered food (d) serving friends first
29. 29.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) ignoring a customer (d) a clear price board
30. 30.True or false: “a clear price board” is good customer service. (a) True (b) False
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) ignoring a customer (d) sorry for a long wait
33. 33.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) serving friends first (d) clean, covered food
35. 35.Which of these is poor customer service? (a) chatting on the phone (b) greeting with a smile (c) saying thank you (d) giving correct change
36. 36.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) sorry for a long wait (d) greeting with a smile
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) a clear price board (d) listening to complaints
38. 38.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) a tidy stall table (d) a sticky, messy table
39. 39.True or false: “listening to complaints” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service

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