Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 764 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) giving correct change (d) ignoring a customer
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) a clear price board (d) serving friends first
3. 3.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) a clear price board (d) chatting on the phone
4. 4.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) giving correct change (d) ignoring a customer
5. 5.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) chatting on the phone (d) giving correct change
6. 6.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) a sticky, messy table (d) a tidy stall table
7. 7.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
11. 11.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
13. 13.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) a clear price board (d) chatting on the phone
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) giving correct change (d) a sticky, messy table
16. 16.True or false: “ignoring a customer” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) giving correct change (d) a tidy stall table
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) ignoring a customer (d) listening to complaints
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) arguing with a buyer (d) ignoring a customer
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
24. 24.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
25. 25.True or false: “rude replies” is poor customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) dirty hands with food (d) fixing mistakes quickly
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) clean, covered food (d) giving correct change
28. 28.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
29. 29.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) counting change wrongly (d) clean, covered food
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) hiding the prices (d) clean, covered food
32. 32.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
33. 33.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) a clear price board (d) saying thank you
34. 34.True or false: “dirty hands with food” is good customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
36. 36.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) serving friends first (d) sorry for a long wait
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) ignoring a customer (d) a clear price board
38. 38.True or false: “serving friends first” is poor customer service. (a) False (b) True
39. 39.True or false: “clean, covered food” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service

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