Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 765 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) sorry for a long wait (d) greeting with a smile
2. 2.True or false: “clean, covered food” is poor customer service. (a) False (b) True
3. 3.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
4. 4.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) counting change wrongly (d) hiding the prices
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) giving correct change (d) chatting on the phone
6. 6.True or false: “a tidy stall table” is good customer service. (a) True (b) False
7. 7.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) saying thank you (d) a tidy stall table
8. 8.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
9. 9.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) arguing with a buyer (d) listening to complaints
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
16. 16.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) ignoring a customer (d) sorry for a long wait
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) dirty hands with food (d) giving correct change
19. 19.True or false: “dirty hands with food” is good customer service. (a) False (b) True
20. 20.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
22. 22.Which of these is good customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) hiding the prices (d) dirty hands with food
23. 23.True or false: “giving correct change” is poor customer service. (a) True (b) False
24. 24.True or false: “listening to complaints” is good customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) serving friends first (d) a clear price board
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) a sticky, messy table (d) greeting with a smile
27. 27.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) dirty hands with food (d) clean, covered food
28. 28.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) clean, covered food (d) greeting with a smile
31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) ignoring a customer (d) serving friends first
33. 33.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) chatting on the phone (d) giving correct change
34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
35. 35.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) counting change wrongly (d) a clear price board
36. 36.True or false: “chatting on the phone” is good customer service. (a) True (b) False
37. 37.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
38. 38.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) a tidy stall table (d) dirty hands with food

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