Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 766 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “giving correct change” is poor customer service. (a) False (b) True
2. 2.Which of these is good customer service? (a) chatting on the phone (b) listening to complaints (c) serving friends first (d) ignoring a customer
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
4. 4.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
5. 5.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) fixing mistakes quickly (d) arguing with a buyer
8. 8.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
9. 9.True or false: “ignoring a customer” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
11. 11.True or false: “clean, covered food” is good customer service. (a) True (b) False
12. 12.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
15. 15.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) fixing mistakes quickly (d) giving correct change
18. 18.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) saying thank you (d) serving friends first
20. 20.True or false: “serving friends first” is poor customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) dirty hands with food (b) giving correct change (c) greeting with a smile (d) a clear price board
23. 23.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) rude replies (d) hiding the prices
24. 24.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) saying thank you (d) fixing mistakes quickly
25. 25.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) rude replies (d) a clear price board
27. 27.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) ignoring a customer (d) rude replies
28. 28.Which of these is good customer service? (a) greeting with a smile (b) hiding the prices (c) ignoring a customer (d) counting change wrongly
29. 29.True or false: “chatting on the phone” is good customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) clean, covered food (b) a sticky, messy table (c) dirty hands with food (d) rude replies
31. 31.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) giving correct change (d) a sticky, messy table
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) giving correct change (d) dirty hands with food
34. 34.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) a tidy stall table (d) fixing mistakes quickly
36. 36.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) counting change wrongly (d) sorry for a long wait
38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) greeting with a smile (d) a clear price board
39. 39.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) clean, covered food (d) a sticky, messy table
40. 40.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) arguing with a buyer (d) chatting on the phone

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