Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 767 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
2. 2.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
3. 3.True or false: “ignoring a customer” is good customer service. (a) False (b) True
4. 4.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
5. 5.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) dirty hands with food (d) serving friends first
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) rude replies (d) dirty hands with food
7. 7.True or false: “counting change wrongly” is good customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
9. 9.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
10. 10.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
11. 11.True or false: “greeting with a smile” is good customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) a clear price board (c) a sticky, messy table (d) ignoring a customer
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) giving correct change (d) ignoring a customer
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) dirty hands with food (d) ignoring a customer
18. 18.True or false: “a tidy stall table” is good customer service. (a) False (b) True
19. 19.True or false: “saying thank you” is good customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) hiding the prices (d) fixing mistakes quickly
21. 21.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) rude replies (d) giving correct change
22. 22.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) a sticky, messy table (d) ignoring a customer
24. 24.True or false: “giving correct change” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) fixing mistakes quickly (d) arguing with a buyer
26. 26.Which of these is good customer service? (a) a tidy stall table (b) dirty hands with food (c) a sticky, messy table (d) ignoring a customer
27. 27.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
29. 29.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) ignoring a customer (d) listening to complaints
30. 30.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) arguing with a buyer (d) a sticky, messy table
31. 31.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) greeting with a smile (d) a tidy stall table
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) counting change wrongly (d) fixing mistakes quickly
34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
35. 35.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
36. 36.True or false: “rude replies” is good customer service. (a) True (b) False
37. 37.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
38. 38.True or false: “hiding the prices” is good customer service. (a) False (b) True
39. 39.True or false: “serving friends first” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service

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