Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 768 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
2. 2.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
4. 4.True or false: “chatting on the phone” is good customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) greeting with a smile (d) a sticky, messy table
6. 6.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) a tidy stall table (d) giving correct change
7. 7.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) clean, covered food (d) arguing with a buyer
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
9. 9.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) sorry for a long wait (d) ignoring a customer
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) hiding the prices (d) ignoring a customer
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) giving correct change (d) chatting on the phone
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) a clear price board (d) rude replies
16. 16.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
17. 17.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) counting change wrongly (d) chatting on the phone
21. 21.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) serving friends first (d) greeting with a smile
22. 22.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
23. 23.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) fixing mistakes quickly (d) greeting with a smile
25. 25.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) a sticky, messy table (d) rude replies
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
28. 28.Which of these is good customer service? (a) chatting on the phone (b) sorry for a long wait (c) hiding the prices (d) dirty hands with food
29. 29.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
32. 32.True or false: “clean, covered food” is good customer service. (a) False (b) True
33. 33.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
34. 34.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) serving friends first (d) giving correct change
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) saying thank you (d) a tidy stall table
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) counting change wrongly (d) dirty hands with food
39. 39.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
40. 40.True or false: “sorry for a long wait” is good customer service. (a) False (b) True

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