Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 769 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) counting change wrongly (d) a sticky, messy table
2. 2.True or false: “counting change wrongly” is good customer service. (a) False (b) True
3. 3.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
4. 4.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) hiding the prices (d) giving correct change
6. 6.True or false: “listening to complaints” is poor customer service. (a) False (b) True
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
8. 8.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) dirty hands with food (d) serving friends first
9. 9.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
11. 11.True or false: “giving correct change” is poor customer service. (a) True (b) False
12. 12.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
13. 13.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
14. 14.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) chatting on the phone (d) arguing with a buyer
17. 17.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) rude replies (d) fixing mistakes quickly
18. 18.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) greeting with a smile (d) giving correct change
20. 20.True or false: “clean, covered food” is poor customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) rude replies (d) ignoring a customer
22. 22.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
23. 23.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) fixing mistakes quickly (d) counting change wrongly
24. 24.True or false: “rude replies” is poor customer service. (a) False (b) True
25. 25.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
26. 26.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) ignoring a customer (d) clean, covered food
27. 27.True or false: “clean, covered food” is good customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) saying thank you (d) rude replies
29. 29.Which of these is poor customer service? (a) dirty hands with food (b) a tidy stall table (c) fixing mistakes quickly (d) saying thank you
30. 30.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) a clear price board (d) arguing with a buyer
32. 32.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) a clear price board (d) ignoring a customer
33. 33.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
34. 34.True or false: “greeting with a smile” is good customer service. (a) False (b) True
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) serving friends first (d) giving correct change
36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) hiding the prices (d) serving friends first
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) ignoring a customer (d) giving correct change
38. 38.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
39. 39.True or false: “rude replies” is good customer service. (a) False (b) True
40. 40.True or false: “dirty hands with food” is good customer service. (a) False (b) True

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