Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 770 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) clean, covered food (d) fixing mistakes quickly
4. 4.True or false: “hiding the prices” is good customer service. (a) True (b) False
5. 5.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
6. 6.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) clean, covered food (d) fixing mistakes quickly
7. 7.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) clean, covered food (d) dirty hands with food
10. 10.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) counting change wrongly (d) fixing mistakes quickly
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.True or false: “saying thank you” is poor customer service. (a) True (b) False
14. 14.True or false: “dirty hands with food” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
17. 17.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
21. 21.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
22. 22.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) counting change wrongly (d) giving correct change
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) dirty hands with food (d) a clear price board
24. 24.Which of these is poor customer service? (a) a sticky, messy table (b) a tidy stall table (c) giving correct change (d) greeting with a smile
25. 25.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) a sticky, messy table (d) fixing mistakes quickly
26. 26.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) hiding the prices (d) arguing with a buyer
27. 27.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) serving friends first (c) giving correct change (d) fixing mistakes quickly
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) counting change wrongly (d) serving friends first
31. 31.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) hiding the prices (d) counting change wrongly
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) chatting on the phone (d) sorry for a long wait
33. 33.Which of these is good customer service? (a) serving friends first (b) rude replies (c) clean, covered food (d) counting change wrongly
34. 34.True or false: “listening to complaints” is poor customer service. (a) False (b) True
35. 35.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) dirty hands with food (d) greeting with a smile
36. 36.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) fixing mistakes quickly (d) rude replies
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) arguing with a buyer (d) saying thank you
39. 39.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
40. 40.True or false: “giving correct change” is poor customer service. (a) True (b) False

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