Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 78 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) rude replies (d) fixing mistakes quickly
3. 3.True or false: “giving correct change” is poor customer service. (a) False (b) True
4. 4.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) dirty hands with food (d) listening to complaints
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) a tidy stall table (d) chatting on the phone
6. 6.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) dirty hands with food (d) greeting with a smile
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
8. 8.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
9. 9.True or false: “hiding the prices” is good customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) arguing with a buyer (d) rude replies
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) sorry for a long wait (d) saying thank you
12. 12.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) arguing with a buyer (d) greeting with a smile
13. 13.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) giving correct change (d) ignoring a customer
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) serving friends first (d) sorry for a long wait
15. 15.True or false: “chatting on the phone” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) giving correct change (d) a clear price board
17. 17.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) arguing with a buyer (d) listening to complaints
19. 19.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
20. 20.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) greeting with a smile (d) dirty hands with food
21. 21.True or false: “serving friends first” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
23. 23.True or false: “listening to complaints” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
26. 26.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) sorry for a long wait (d) saying thank you
28. 28.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) saying thank you (d) giving correct change
29. 29.True or false: “clean, covered food” is poor customer service. (a) True (b) False
30. 30.Which of these is poor customer service? (a) a sticky, messy table (b) a tidy stall table (c) listening to complaints (d) fixing mistakes quickly
31. 31.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) a sticky, messy table (d) a clear price board
33. 33.True or false: “greeting with a smile” is good customer service. (a) True (b) False
34. 34.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) dirty hands with food (d) ignoring a customer
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) clean, covered food (d) dirty hands with food
37. 37.True or false: “listening to complaints” is poor customer service. (a) True (b) False
38. 38.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) hiding the prices (d) rude replies
40. 40.Which of these is good customer service? (a) saying thank you (b) hiding the prices (c) dirty hands with food (d) chatting on the phone

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