Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 771 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) clean, covered food (d) arguing with a buyer
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
3. 3.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
4. 4.Which of these is poor customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) a clear price board (d) greeting with a smile
5. 5.True or false: “saying thank you” is poor customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) arguing with a buyer (d) greeting with a smile
7. 7.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) ignoring a customer (d) counting change wrongly
8. 8.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) saying thank you (d) dirty hands with food
9. 9.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) counting change wrongly (d) rude replies
10. 10.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) chatting on the phone (d) arguing with a buyer
11. 11.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) listening to complaints (d) a sticky, messy table
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) arguing with a buyer (d) a sticky, messy table
14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) arguing with a buyer (d) a clear price board
15. 15.Which of these is good customer service? (a) chatting on the phone (b) greeting with a smile (c) serving friends first (d) dirty hands with food
16. 16.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) listening to complaints (d) rude replies
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) fixing mistakes quickly (d) ignoring a customer
22. 22.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) giving correct change (d) clean, covered food
23. 23.True or false: “a tidy stall table” is good customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) a sticky, messy table (d) clean, covered food
25. 25.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
26. 26.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
27. 27.Which of these is good customer service? (a) serving friends first (b) clean, covered food (c) counting change wrongly (d) ignoring a customer
28. 28.True or false: “rude replies” is poor customer service. (a) True (b) False
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
30. 30.True or false: “a clear price board” is good customer service. (a) False (b) True
31. 31.True or false: “ignoring a customer” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) hiding the prices (d) saying thank you
34. 34.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) a clear price board (d) sorry for a long wait
36. 36.True or false: “giving correct change” is good customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) dirty hands with food (d) counting change wrongly
38. 38.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) serving friends first (d) giving correct change
40. 40.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False

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