← Customer service lesson New set →

Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 772 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) a clear price board (d) counting change wrongly
  2. 2.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  3. 3.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) clean, covered food (d) chatting on the phone
  4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) a sticky, messy table (d) clean, covered food
  5. 5.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
  6. 6.True or false: “listening to complaints” is good customer service. (a) True (b) False
  7. 7.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  8. 8.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  9. 9.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) fixing mistakes quickly (d) counting change wrongly
  10. 10.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
  11. 11.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) chatting on the phone (d) saying thank you
  12. 12.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) counting change wrongly (d) giving correct change
  13. 13.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) saying thank you (d) rude replies
  15. 15.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  16. 16.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
  17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
  18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) sorry for a long wait (d) hiding the prices
  19. 19.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  20. 20.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  21. 21.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  22. 22.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) ignoring a customer (d) giving correct change
  23. 23.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  25. 25.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  26. 26.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) clean, covered food (d) listening to complaints
  27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) saying thank you (d) sorry for a long wait
  28. 28.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) ignoring a customer (d) a tidy stall table
  29. 29.True or false: “dirty hands with food” is good customer service. (a) True (b) False
  30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  31. 31.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) greeting with a smile (d) rude replies
  32. 32.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) fixing mistakes quickly (d) serving friends first
  34. 34.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) serving friends first (d) a sticky, messy table
  35. 35.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  36. 36.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  37. 37.True or false: “rude replies” is poor customer service. (a) True (b) False
  38. 38.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
  39. 39.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  40. 40.True or false: “counting change wrongly” is poor customer service. (a) True (b) False

Answer key

  1. counting change wrongly
  2. poor service
  3. chatting on the phone
  4. clean, covered food
  5. serve them in turn
  6. True
  7. poor service
  8. True
  9. counting change wrongly
  10. buyers come back
  11. saying thank you
  12. giving correct change
  13. True
  14. rude replies
  15. False
  16. True
  17. give it back, say sorry
  18. hiding the prices
  19. good service
  20. good service
  21. poor service
  22. ignoring a customer
  23. poor service
  24. good service
  25. poor service
  26. a sticky, messy table
  27. dirty hands with food
  28. a tidy stall table
  29. False
  30. good service
  31. greeting with a smile
  32. poor service
  33. serving friends first
  34. sorry for a long wait
  35. False
  36. True
  37. True
  38. say sorry, add sugar
  39. False
  40. True

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids