Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 773 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) sorry for a long wait (d) hiding the prices
2. 2.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) dirty hands with food (d) a clear price board
3. 3.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) saying thank you (d) dirty hands with food
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) sorry for a long wait (d) a tidy stall table
5. 5.Which of these is poor customer service? (a) listening to complaints (b) serving friends first (c) a tidy stall table (d) giving correct change
6. 6.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) fixing mistakes quickly (d) hiding the prices
10. 10.True or false: “ignoring a customer” is good customer service. (a) True (b) False
11. 11.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
12. 12.True or false: “listening to complaints” is good customer service. (a) False (b) True
13. 13.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) listening to complaints (d) counting change wrongly
14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) ignoring a customer (d) a tidy stall table
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) chatting on the phone (d) saying thank you
17. 17.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) a tidy stall table (d) sorry for a long wait
18. 18.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
19. 19.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
20. 20.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) a tidy stall table (d) greeting with a smile
22. 22.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) a tidy stall table (b) hiding the prices (c) ignoring a customer (d) chatting on the phone
24. 24.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) giving correct change (d) counting change wrongly
25. 25.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
27. 27.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
28. 28.True or false: “hiding the prices” is good customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) ignoring a customer (d) counting change wrongly
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) a clear price board
31. 31.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) dirty hands with food (b) listening to complaints (c) chatting on the phone (d) rude replies
33. 33.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) a sticky, messy table (d) greeting with a smile
34. 34.True or false: “greeting with a smile” is good customer service. (a) True (b) False
35. 35.True or false: “giving correct change” is poor customer service. (a) False (b) True
36. 36.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
37. 37.True or false: “serving friends first” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) dirty hands with food (d) arguing with a buyer
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
40. 40.True or false: “listening to complaints” is poor customer service. (a) True (b) False

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