Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 774 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) rude replies (d) hiding the prices
2. 2.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
5. 5.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
6. 6.True or false: “giving correct change” is poor customer service. (a) False (b) True
7. 7.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) serving friends first (d) fixing mistakes quickly
8. 8.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) listening to complaints (d) clean, covered food
10. 10.True or false: “clean, covered food” is poor customer service. (a) True (b) False
11. 11.True or false: “serving friends first” is poor customer service. (a) True (b) False
12. 12.True or false: “a clear price board” is good customer service. (a) False (b) True
13. 13.True or false: “rude replies” is poor customer service. (a) True (b) False
14. 14.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) listening to complaints (d) saying thank you
15. 15.True or false: “hiding the prices” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) saying thank you (d) a clear price board
18. 18.True or false: “clean, covered food” is good customer service. (a) False (b) True
19. 19.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
21. 21.True or false: “giving correct change” is good customer service. (a) True (b) False
22. 22.True or false: “listening to complaints” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) a sticky, messy table (d) sorry for a long wait
24. 24.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) counting change wrongly (d) dirty hands with food
25. 25.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) dirty hands with food (d) a tidy stall table
26. 26.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) arguing with a buyer (d) counting change wrongly
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) a sticky, messy table (d) ignoring a customer
28. 28.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
32. 32.True or false: “a clear price board” is poor customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) ignoring a customer (d) listening to complaints
34. 34.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) a sticky, messy table (d) greeting with a smile
36. 36.True or false: “a tidy stall table” is good customer service. (a) False (b) True
37. 37.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) dirty hands with food (d) sorry for a long wait
39. 39.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) counting change wrongly (d) listening to complaints
40. 40.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service

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