Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 775 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
2. 2.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) clean, covered food (d) sorry for a long wait
4. 4.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
5. 5.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) chatting on the phone (d) clean, covered food
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
7. 7.True or false: “clean, covered food” is poor customer service. (a) True (b) False
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
9. 9.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
10. 10.True or false: “saying thank you” is good customer service. (a) True (b) False
11. 11.True or false: “ignoring a customer” is good customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) greeting with a smile (d) a sticky, messy table
13. 13.True or false: “giving correct change” is poor customer service. (a) False (b) True
14. 14.True or false: “serving friends first” is poor customer service. (a) False (b) True
15. 15.True or false: “hiding the prices” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) clean, covered food (d) serving friends first
19. 19.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) rude replies (d) sorry for a long wait
20. 20.True or false: “counting change wrongly” is good customer service. (a) False (b) True
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) counting change wrongly (d) clean, covered food
23. 23.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) rude replies (d) serving friends first
25. 25.Which of these is good customer service? (a) serving friends first (b) a clear price board (c) arguing with a buyer (d) rude replies
26. 26.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
27. 27.True or false: “clean, covered food” is good customer service. (a) False (b) True
28. 28.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) dirty hands with food (d) saying thank you
30. 30.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) a tidy stall table (d) rude replies
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) dirty hands with food (d) counting change wrongly
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) greeting with a smile (d) dirty hands with food
34. 34.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
35. 35.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) ignoring a customer (d) rude replies
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
38. 38.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
39. 39.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) clean, covered food (d) chatting on the phone

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