Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 776 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) rude replies (d) sorry for a long wait
2. 2.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) saying thank you (d) listening to complaints
6. 6.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) serving friends first (d) arguing with a buyer
8. 8.True or false: “giving correct change” is poor customer service. (a) True (b) False
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
10. 10.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) chatting on the phone (d) serving friends first
13. 13.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) giving correct change (d) listening to complaints
14. 14.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) greeting with a smile (d) a sticky, messy table
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
16. 16.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
17. 17.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
18. 18.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
20. 20.True or false: “clean, covered food” is poor customer service. (a) True (b) False
21. 21.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) a sticky, messy table (d) serving friends first
23. 23.True or false: “rude replies” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) arguing with a buyer (d) hiding the prices
25. 25.True or false: “hiding the prices” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) ignoring a customer (d) sorry for a long wait
27. 27.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) hiding the prices (d) a tidy stall table
28. 28.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
29. 29.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) dirty hands with food (d) sorry for a long wait
30. 30.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
31. 31.True or false: “clean, covered food” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) fixing mistakes quickly (d) ignoring a customer
33. 33.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) giving correct change (d) a clear price board
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) arguing with a buyer (d) saying thank you
35. 35.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) sorry for a long wait (d) serving friends first
36. 36.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) greeting with a smile (d) fixing mistakes quickly
37. 37.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) chatting on the phone (d) greeting with a smile
38. 38.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
39. 39.True or false: “saying thank you” is poor customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) arguing with a buyer (d) saying thank you

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