Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 777 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) hiding the prices (d) a tidy stall table
2. 2.Which of these is good customer service? (a) serving friends first (b) rude replies (c) saying thank you (d) ignoring a customer
3. 3.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) sorry for a long wait (b) counting change wrongly (c) giving correct change (d) saying thank you
5. 5.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
6. 6.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) greeting with a smile (d) chatting on the phone
8. 8.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
10. 10.True or false: “a clear price board” is good customer service. (a) True (b) False
11. 11.Which of these is good customer service? (a) hiding the prices (b) greeting with a smile (c) serving friends first (d) rude replies
12. 12.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) saying thank you (d) a sticky, messy table
14. 14.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) arguing with a buyer (d) saying thank you
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
18. 18.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) arguing with a buyer (b) sorry for a long wait (c) ignoring a customer (d) chatting on the phone
20. 20.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) clean, covered food (d) chatting on the phone
21. 21.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
23. 23.True or false: “listening to complaints” is poor customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) serving friends first (d) fixing mistakes quickly
25. 25.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
27. 27.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) fixing mistakes quickly (d) chatting on the phone
28. 28.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) giving correct change (d) chatting on the phone
29. 29.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) ignoring a customer (d) serving friends first
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) listening to complaints (c) counting change wrongly (d) dirty hands with food
32. 32.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) serving friends first (d) clean, covered food
33. 33.True or false: “clean, covered food” is good customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) listening to complaints (d) serving friends first
35. 35.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) giving correct change (d) clean, covered food
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) ignoring a customer (d) arguing with a buyer
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) counting change wrongly (d) sorry for a long wait
39. 39.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) ignoring a customer (d) greeting with a smile

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