Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 778 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) greeting with a smile (d) serving friends first
3. 3.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) chatting on the phone (d) clean, covered food
4. 4.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) serving friends first (d) hiding the prices
5. 5.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) fixing mistakes quickly (d) ignoring a customer
6. 6.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
7. 7.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
8. 8.True or false: “rude replies” is poor customer service. (a) False (b) True
9. 9.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
10. 10.True or false: “counting change wrongly” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
12. 12.True or false: “a clear price board” is good customer service. (a) True (b) False
13. 13.True or false: “chatting on the phone” is good customer service. (a) False (b) True
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
15. 15.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
16. 16.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) fixing mistakes quickly (d) counting change wrongly
17. 17.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
18. 18.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
20. 20.True or false: “listening to complaints” is good customer service. (a) False (b) True
21. 21.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
22. 22.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) hiding the prices (d) greeting with a smile
23. 23.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) ignoring a customer (d) arguing with a buyer
27. 27.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) serving friends first (d) sorry for a long wait
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) rude replies (d) serving friends first
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
30. 30.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
31. 31.True or false: “serving friends first” is good customer service. (a) True (b) False
32. 32.True or false: “hiding the prices” is good customer service. (a) True (b) False
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
34. 34.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) sorry for a long wait (d) saying thank you
35. 35.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) dirty hands with food (d) sorry for a long wait
36. 36.True or false: “dirty hands with food” is good customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) clean, covered food (d) serving friends first
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) arguing with a buyer (d) serving friends first
39. 39.Which of these is good customer service? (a) serving friends first (b) a clear price board (c) ignoring a customer (d) hiding the prices
40. 40.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service

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