Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 779 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) clean, covered food (d) chatting on the phone
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
3. 3.True or false: “chatting on the phone” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
5. 5.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
6. 6.Which of these is poor customer service? (a) chatting on the phone (b) giving correct change (c) saying thank you (d) clean, covered food
7. 7.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) ignoring a customer (d) giving correct change
8. 8.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
9. 9.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
10. 10.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) greeting with a smile (d) giving correct change
11. 11.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) rude replies (d) fixing mistakes quickly
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
13. 13.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
14. 14.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) hiding the prices (d) ignoring a customer
15. 15.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
17. 17.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) hiding the prices (d) a clear price board
18. 18.Which of these is poor customer service? (a) serving friends first (b) fixing mistakes quickly (c) sorry for a long wait (d) listening to complaints
19. 19.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) hiding the prices (d) counting change wrongly
20. 20.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
21. 21.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) greeting with a smile (d) counting change wrongly
22. 22.Which of these is poor customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) a clear price board (d) clean, covered food
23. 23.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) a tidy stall table (d) greeting with a smile
24. 24.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) clean, covered food (d) chatting on the phone
27. 27.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
29. 29.True or false: “serving friends first” is poor customer service. (a) True (b) False
30. 30.True or false: “greeting with a smile” is good customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
32. 32.True or false: “ignoring a customer” is good customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) a clear price board (d) serving friends first
34. 34.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) giving correct change (d) serving friends first
36. 36.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) hiding the prices (d) a clear price board
37. 37.True or false: “clean, covered food” is good customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) saying thank you (d) listening to complaints
39. 39.True or false: “giving correct change” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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