Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 780 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
2. 2.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
3. 3.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
4. 4.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
5. 5.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) chatting on the phone (d) a tidy stall table
7. 7.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
8. 8.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) greeting with a smile (d) ignoring a customer
10. 10.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) rude replies (d) fixing mistakes quickly
11. 11.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) rude replies (d) greeting with a smile
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) counting change wrongly (d) giving correct change
13. 13.True or false: “giving correct change” is poor customer service. (a) True (b) False
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
15. 15.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) ignoring a customer (d) clean, covered food
17. 17.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) a tidy stall table (d) hiding the prices
18. 18.True or false: “rude replies” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) a tidy stall table (d) dirty hands with food
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) arguing with a buyer (d) a clear price board
21. 21.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) a sticky, messy table (d) a clear price board
22. 22.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) listening to complaints (d) saying thank you
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) counting change wrongly (d) sorry for a long wait
25. 25.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) arguing with a buyer (d) serving friends first
26. 26.True or false: “a clear price board” is poor customer service. (a) True (b) False
27. 27.True or false: “a tidy stall table” is good customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) dirty hands with food (d) fixing mistakes quickly
29. 29.True or false: “listening to complaints” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) rude replies (d) chatting on the phone
31. 31.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) clean, covered food (d) serving friends first
33. 33.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) counting change wrongly (d) a sticky, messy table
34. 34.Which of these is good customer service? (a) ignoring a customer (b) sorry for a long wait (c) arguing with a buyer (d) rude replies
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) saying thank you (d) giving correct change
37. 37.Which of these is good customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) arguing with a buyer (d) chatting on the phone
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) chatting on the phone (d) a clear price board
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) rude replies (d) giving correct change
40. 40.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) ignoring a customer (d) listening to complaints

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