Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 79 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) a clear price board (d) rude replies
2. 2.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) rude replies (d) fixing mistakes quickly
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
5. 5.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) clean, covered food (d) listening to complaints
6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) rude replies (d) giving correct change
7. 7.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
8. 8.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
9. 9.True or false: “counting change wrongly” is good customer service. (a) True (b) False
10. 10.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) ignoring a customer (d) hiding the prices
12. 12.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
13. 13.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) serving friends first (d) hiding the prices
14. 14.True or false: “chatting on the phone” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) giving correct change (d) a sticky, messy table
16. 16.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) giving correct change (d) a sticky, messy table
17. 17.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) chatting on the phone (d) greeting with a smile
18. 18.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) listening to complaints (d) greeting with a smile
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
20. 20.True or false: “listening to complaints” is poor customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) giving correct change (b) rude replies (c) counting change wrongly (d) chatting on the phone
22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) fixing mistakes quickly (d) chatting on the phone
23. 23.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
24. 24.True or false: “giving correct change” is poor customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) greeting with a smile (d) serving friends first
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
27. 27.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) hiding the prices (b) listening to complaints (c) serving friends first (d) dirty hands with food
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) saying thank you (c) rude replies (d) chatting on the phone
30. 30.True or false: “dirty hands with food” is good customer service. (a) True (b) False
31. 31.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) giving correct change (d) a clear price board
33. 33.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) fixing mistakes quickly (d) clean, covered food
37. 37.True or false: “hiding the prices” is good customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service

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