Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 781 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) sorry for a long wait (d) listening to complaints
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) clean, covered food (d) giving correct change
3. 3.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) chatting on the phone (d) hiding the prices
4. 4.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) arguing with a buyer (d) a sticky, messy table
6. 6.True or false: “rude replies” is good customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) ignoring a customer (d) chatting on the phone
8. 8.True or false: “saying thank you” is good customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) fixing mistakes quickly (b) serving friends first (c) counting change wrongly (d) hiding the prices
10. 10.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) arguing with a buyer (d) listening to complaints
11. 11.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
12. 12.True or false: “greeting with a smile” is good customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) saying thank you (b) arguing with a buyer (c) chatting on the phone (d) rude replies
14. 14.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) sorry for a long wait (d) a sticky, messy table
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) a sticky, messy table (c) saying thank you (d) sorry for a long wait
16. 16.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
17. 17.True or false: “counting change wrongly” is good customer service. (a) True (b) False
18. 18.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
19. 19.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) sorry for a long wait (d) giving correct change
22. 22.True or false: “serving friends first” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) a sticky, messy table (d) giving correct change
24. 24.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) counting change wrongly (d) arguing with a buyer
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) greeting with a smile (d) chatting on the phone
29. 29.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
32. 32.True or false: “saying thank you” is poor customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) ignoring a customer (d) a clear price board
34. 34.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) a tidy stall table (d) serving friends first
35. 35.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
36. 36.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) arguing with a buyer (d) giving correct change
37. 37.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) arguing with a buyer (d) ignoring a customer
39. 39.True or false: “listening to complaints” is good customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) hiding the prices (c) greeting with a smile (d) fixing mistakes quickly

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids