Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 782 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) rude replies (d) saying thank you
2. 2.True or false: “dirty hands with food” is good customer service. (a) False (b) True
3. 3.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
4. 4.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) serving friends first (d) clean, covered food
6. 6.True or false: “saying thank you” is good customer service. (a) True (b) False
7. 7.True or false: “serving friends first” is poor customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) counting change wrongly (d) arguing with a buyer
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) a clear price board (d) dirty hands with food
10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) hiding the prices (d) a sticky, messy table
11. 11.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) greeting with a smile (d) a sticky, messy table
12. 12.Which of these is good customer service? (a) greeting with a smile (b) ignoring a customer (c) serving friends first (d) arguing with a buyer
13. 13.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a clear price board (d) arguing with a buyer
14. 14.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
15. 15.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) giving correct change (d) a clear price board
16. 16.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) counting change wrongly (d) serving friends first
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) ignoring a customer (d) hiding the prices
18. 18.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a clear price board (d) hiding the prices
19. 19.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
20. 20.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
21. 21.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) counting change wrongly (d) arguing with a buyer
23. 23.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) saying thank you (d) dirty hands with food
25. 25.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) greeting with a smile (d) hiding the prices
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
28. 28.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) giving correct change (d) sorry for a long wait
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
32. 32.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) saying thank you (d) giving correct change
33. 33.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
34. 34.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
35. 35.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
36. 36.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) a tidy stall table (d) dirty hands with food
38. 38.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
39. 39.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
40. 40.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids