Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 783 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
2. 2.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
3. 3.True or false: “a tidy stall table” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) a sticky, messy table (d) dirty hands with food
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
7. 7.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) chatting on the phone (d) serving friends first
9. 9.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) arguing with a buyer (d) saying thank you
10. 10.True or false: “chatting on the phone” is good customer service. (a) True (b) False
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
12. 12.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) greeting with a smile (d) a sticky, messy table
13. 13.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
14. 14.True or false: “clean, covered food” is good customer service. (a) False (b) True
15. 15.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
17. 17.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) listening to complaints (d) counting change wrongly
19. 19.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
20. 20.True or false: “rude replies” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) giving correct change (d) fixing mistakes quickly
23. 23.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) clean, covered food (d) counting change wrongly
24. 24.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
25. 25.True or false: “a clear price board” is poor customer service. (a) False (b) True
26. 26.True or false: “dirty hands with food” is good customer service. (a) False (b) True
27. 27.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) dirty hands with food (d) greeting with a smile
29. 29.Which of these is poor customer service? (a) hiding the prices (b) a tidy stall table (c) clean, covered food (d) giving correct change
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) ignoring a customer (d) rude replies
31. 31.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
33. 33.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) greeting with a smile (d) saying thank you
35. 35.True or false: “saying thank you” is poor customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) listening to complaints (d) giving correct change
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) arguing with a buyer (d) saying thank you
38. 38.True or false: “saying thank you” is good customer service. (a) False (b) True
39. 39.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) fixing mistakes quickly (d) saying thank you
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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