Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 784 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) a sticky, messy table (d) a clear price board
2. 2.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) fixing mistakes quickly
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) a tidy stall table (d) hiding the prices
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
5. 5.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) a sticky, messy table (d) fixing mistakes quickly
7. 7.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
8. 8.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) chatting on the phone (d) saying thank you
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
10. 10.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) saying thank you (d) sorry for a long wait
11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) giving correct change (d) rude replies
12. 12.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
13. 13.True or false: “rude replies” is poor customer service. (a) False (b) True
14. 14.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
15. 15.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) hiding the prices (d) a clear price board
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) dirty hands with food (d) clean, covered food
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) rude replies (d) dirty hands with food
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
19. 19.True or false: “saying thank you” is poor customer service. (a) True (b) False
20. 20.True or false: “saying thank you” is good customer service. (a) True (b) False
21. 21.True or false: “clean, covered food” is poor customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) serving friends first (b) giving correct change (c) rude replies (d) dirty hands with food
23. 23.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) ignoring a customer (d) greeting with a smile
25. 25.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) clean, covered food (d) chatting on the phone
28. 28.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) serving friends first (d) chatting on the phone
29. 29.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) sorry for a long wait (b) counting change wrongly (c) fixing mistakes quickly (d) giving correct change
32. 32.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) fixing mistakes quickly (d) ignoring a customer
33. 33.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
34. 34.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) saying thank you (d) rude replies
36. 36.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) dirty hands with food (d) sorry for a long wait
37. 37.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
38. 38.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
39. 39.True or false: “a tidy stall table” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service

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