Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 785 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) greeting with a smile (d) ignoring a customer
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
7. 7.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) a sticky, messy table (d) rude replies
8. 8.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) hiding the prices (d) serving friends first
9. 9.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) a sticky, messy table (d) dirty hands with food
10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) serving friends first (d) saying thank you
11. 11.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) fixing mistakes quickly (d) counting change wrongly
12. 12.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) giving correct change (d) chatting on the phone
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) clean, covered food (d) dirty hands with food
15. 15.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) serving friends first (d) giving correct change
17. 17.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
18. 18.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
19. 19.True or false: “counting change wrongly” is good customer service. (a) True (b) False
20. 20.True or false: “greeting with a smile” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) rude replies (d) a clear price board
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) a clear price board (d) rude replies
24. 24.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) hiding the prices (d) a tidy stall table
26. 26.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) rude replies (d) saying thank you
28. 28.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) listening to complaints (d) fixing mistakes quickly
30. 30.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) greeting with a smile (d) giving correct change
32. 32.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
34. 34.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) listening to complaints (b) dirty hands with food (c) giving correct change (d) a tidy stall table
37. 37.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
38. 38.True or false: “serving friends first” is poor customer service. (a) False (b) True
39. 39.Which of these is poor customer service? (a) serving friends first (b) saying thank you (c) a clear price board (d) clean, covered food
40. 40.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) rude replies (d) chatting on the phone

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