Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 786 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) a tidy stall table (d) a sticky, messy table
2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
3. 3.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) giving correct change (d) chatting on the phone
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
5. 5.Which of these is good customer service? (a) greeting with a smile (b) chatting on the phone (c) a sticky, messy table (d) hiding the prices
6. 6.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) chatting on the phone (d) hiding the prices
10. 10.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) rude replies (d) sorry for a long wait
12. 12.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
14. 14.Which of these is good customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) a sticky, messy table (d) hiding the prices
15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) greeting with a smile (d) giving correct change
16. 16.True or false: “clean, covered food” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
18. 18.True or false: “rude replies” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) ignoring a customer (d) clean, covered food
20. 20.True or false: “chatting on the phone” is good customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
23. 23.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
24. 24.True or false: “listening to complaints” is poor customer service. (a) False (b) True
25. 25.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) giving correct change (d) arguing with a buyer
26. 26.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) saying thank you (d) a tidy stall table
27. 27.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
29. 29.True or false: “a tidy stall table” is good customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) hiding the prices (d) a clear price board
31. 31.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) giving correct change (d) fixing mistakes quickly
32. 32.True or false: “a clear price board” is good customer service. (a) False (b) True
33. 33.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) ignoring a customer (d) a clear price board
35. 35.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) dirty hands with food (d) fixing mistakes quickly
36. 36.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) counting change wrongly (d) listening to complaints
37. 37.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
38. 38.True or false: “saying thank you” is good customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) ignoring a customer (d) sorry for a long wait
40. 40.True or false: “a clear price board” is poor customer service. (a) False (b) True

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