Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 787 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) saying thank you (d) listening to complaints
2. 2.Which of these is good customer service? (a) fixing mistakes quickly (b) serving friends first (c) dirty hands with food (d) arguing with a buyer
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) counting change wrongly (d) a tidy stall table
4. 4.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
5. 5.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) a sticky, messy table (d) saying thank you
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
7. 7.True or false: “clean, covered food” is good customer service. (a) True (b) False
8. 8.True or false: “a clear price board” is good customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) clean, covered food (d) rude replies
10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) greeting with a smile (d) chatting on the phone
11. 11.Which of these is poor customer service? (a) chatting on the phone (b) a clear price board (c) listening to complaints (d) greeting with a smile
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) giving correct change (d) a sticky, messy table
13. 13.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
15. 15.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
16. 16.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
17. 17.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
18. 18.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) clean, covered food (d) a clear price board
20. 20.True or false: “chatting on the phone” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) rude replies (d) serving friends first
22. 22.True or false: “serving friends first” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) clean, covered food (d) listening to complaints
24. 24.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) counting change wrongly (d) fixing mistakes quickly
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
27. 27.True or false: “serving friends first” is poor customer service. (a) False (b) True
28. 28.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) greeting with a smile (d) saying thank you
31. 31.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) dirty hands with food (d) greeting with a smile
32. 32.Which of these is good customer service? (a) counting change wrongly (b) listening to complaints (c) chatting on the phone (d) rude replies
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
34. 34.True or false: “a tidy stall table” is good customer service. (a) False (b) True
35. 35.True or false: “ignoring a customer” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) arguing with a buyer (d) ignoring a customer
37. 37.Which of these is good customer service? (a) serving friends first (b) a clear price board (c) counting change wrongly (d) ignoring a customer
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) a sticky, messy table (d) clean, covered food
39. 39.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
40. 40.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue

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