Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 788 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) sorry for a long wait (d) serving friends first
2. 2.True or false: “a clear price board” is good customer service. (a) False (b) True
3. 3.True or false: “rude replies” is good customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) serving friends first (d) ignoring a customer
5. 5.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) ignoring a customer (d) a sticky, messy table
6. 6.True or false: “saying thank you” is good customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) sorry for a long wait (d) greeting with a smile
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
10. 10.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) fixing mistakes quickly (d) hiding the prices
11. 11.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) greeting with a smile (d) fixing mistakes quickly
14. 14.True or false: “hiding the prices” is good customer service. (a) True (b) False
15. 15.Which of these is good customer service? (a) clean, covered food (b) arguing with a buyer (c) rude replies (d) ignoring a customer
16. 16.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) counting change wrongly (d) chatting on the phone
17. 17.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
18. 18.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) saying thank you (d) sorry for a long wait
20. 20.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) a tidy stall table (d) listening to complaints
21. 21.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
22. 22.True or false: “serving friends first” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
26. 26.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
27. 27.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) listening to complaints (d) giving correct change
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
29. 29.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
31. 31.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) hiding the prices (d) a tidy stall table
32. 32.True or false: “counting change wrongly” is good customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) ignoring a customer (d) fixing mistakes quickly
34. 34.True or false: “a clear price board” is poor customer service. (a) True (b) False
35. 35.True or false: “rude replies” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
37. 37.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
38. 38.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
39. 39.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) dirty hands with food (d) listening to complaints
40. 40.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) a sticky, messy table (d) saying thank you

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