Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 789 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) dirty hands with food (d) sorry for a long wait
2. 2.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
3. 3.True or false: “saying thank you” is poor customer service. (a) False (b) True
4. 4.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
6. 6.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) serving friends first (d) sorry for a long wait
8. 8.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) sorry for a long wait (d) a clear price board
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) clean, covered food (d) hiding the prices
10. 10.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) listening to complaints (d) rude replies
12. 12.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
13. 13.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) listening to complaints (d) a clear price board
14. 14.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) a tidy stall table (d) counting change wrongly
16. 16.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
17. 17.True or false: “chatting on the phone” is good customer service. (a) True (b) False
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
19. 19.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
20. 20.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
21. 21.True or false: “a clear price board” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) a tidy stall table (d) counting change wrongly
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) serving friends first (c) greeting with a smile (d) a sticky, messy table
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) a sticky, messy table (d) arguing with a buyer
25. 25.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) ignoring a customer (d) arguing with a buyer
26. 26.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) ignoring a customer (d) chatting on the phone
27. 27.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
28. 28.True or false: “giving correct change” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) a sticky, messy table (d) chatting on the phone
30. 30.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) giving correct change (d) a tidy stall table
31. 31.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) saying thank you (d) ignoring a customer
32. 32.True or false: “clean, covered food” is good customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) a sticky, messy table (d) giving correct change
34. 34.True or false: “listening to complaints” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
36. 36.True or false: “saying thank you” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) hiding the prices (d) rude replies
39. 39.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) serving friends first (d) giving correct change
40. 40.True or false: “serving friends first” is good customer service. (a) True (b) False

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