Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 790 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) ignoring a customer (d) clean, covered food
2. 2.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) ignoring a customer (d) counting change wrongly
3. 3.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
4. 4.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) rude replies (d) a tidy stall table
6. 6.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) giving correct change (d) ignoring a customer
7. 7.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) fixing mistakes quickly (d) serving friends first
8. 8.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) sorry for a long wait (d) chatting on the phone
10. 10.True or false: “a clear price board” is poor customer service. (a) False (b) True
11. 11.True or false: “saying thank you” is good customer service. (a) False (b) True
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
13. 13.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) a tidy stall table (d) serving friends first
15. 15.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
16. 16.True or false: “chatting on the phone” is good customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) dirty hands with food (d) listening to complaints
18. 18.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) hiding the prices (d) giving correct change
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
20. 20.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) saying thank you (b) chatting on the phone (c) giving correct change (d) listening to complaints
22. 22.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) saying thank you (d) serving friends first
24. 24.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) a clear price board (b) a sticky, messy table (c) greeting with a smile (d) listening to complaints
26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) a sticky, messy table (d) giving correct change
27. 27.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
28. 28.True or false: “listening to complaints” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
31. 31.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) greeting with a smile (d) a tidy stall table
33. 33.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
34. 34.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) ignoring a customer (d) chatting on the phone
35. 35.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) fixing mistakes quickly (d) chatting on the phone
37. 37.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) listening to complaints (d) giving correct change
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) arguing with a buyer (d) greeting with a smile
39. 39.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) clean, covered food (d) rude replies
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service

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