Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 80 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) fixing mistakes quickly (d) a clear price board
2. 2.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) rude replies (d) saying thank you
4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) arguing with a buyer (d) sorry for a long wait
5. 5.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
6. 6.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
7. 7.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) a sticky, messy table (d) arguing with a buyer
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
9. 9.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) serving friends first (c) saying thank you (d) listening to complaints
11. 11.True or false: “rude replies” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) serving friends first (d) rude replies
13. 13.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) sorry for a long wait (d) a sticky, messy table
14. 14.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
15. 15.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) chatting on the phone (d) clean, covered food
18. 18.True or false: “a clear price board” is good customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) ignoring a customer (d) arguing with a buyer
20. 20.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) ignoring a customer (d) counting change wrongly
21. 21.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) a sticky, messy table (d) saying thank you
25. 25.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
26. 26.True or false: “listening to complaints” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) chatting on the phone (d) clean, covered food
28. 28.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) chatting on the phone (d) greeting with a smile
30. 30.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) a tidy stall table (d) ignoring a customer
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) hiding the prices (d) dirty hands with food
34. 34.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
35. 35.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
36. 36.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) greeting with a smile (d) a clear price board
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) ignoring a customer (d) giving correct change
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) a tidy stall table (d) rude replies

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