Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 791 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
2. 2.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
5. 5.Which of these is poor customer service? (a) arguing with a buyer (b) listening to complaints (c) clean, covered food (d) saying thank you
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) sorry for a long wait (d) clean, covered food
7. 7.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
9. 9.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) a clear price board (d) counting change wrongly
10. 10.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
11. 11.True or false: “saying thank you” is good customer service. (a) False (b) True
12. 12.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) arguing with a buyer (d) ignoring a customer
13. 13.True or false: “a clear price board” is poor customer service. (a) False (b) True
14. 14.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) chatting on the phone (d) dirty hands with food
15. 15.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) dirty hands with food (d) listening to complaints
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) fixing mistakes quickly (d) a sticky, messy table
17. 17.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) counting change wrongly (d) giving correct change
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) hiding the prices (d) listening to complaints
20. 20.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) a sticky, messy table (d) dirty hands with food
21. 21.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
22. 22.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) fixing mistakes quickly (d) arguing with a buyer
24. 24.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) ignoring a customer (d) sorry for a long wait
25. 25.True or false: “a tidy stall table” is good customer service. (a) False (b) True
26. 26.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
27. 27.True or false: “saying thank you” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) greeting with a smile (d) fixing mistakes quickly
29. 29.True or false: “hiding the prices” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) counting change wrongly (d) a tidy stall table
32. 32.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) rude replies (d) a tidy stall table
34. 34.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) greeting with a smile (d) arguing with a buyer
36. 36.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) arguing with a buyer (d) a tidy stall table
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
38. 38.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
40. 40.True or false: “ignoring a customer” is poor customer service. (a) False (b) True

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