Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 792 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) a clear price board (d) sorry for a long wait
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) chatting on the phone (d) rude replies
3. 3.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) greeting with a smile (d) counting change wrongly
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
5. 5.Which of these is good customer service? (a) a clear price board (b) arguing with a buyer (c) serving friends first (d) chatting on the phone
6. 6.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
8. 8.Which of these is poor customer service? (a) ignoring a customer (b) sorry for a long wait (c) saying thank you (d) a clear price board
9. 9.True or false: “a tidy stall table” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
11. 11.True or false: “saying thank you” is good customer service. (a) False (b) True
12. 12.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
13. 13.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
14. 14.True or false: “ignoring a customer” is good customer service. (a) True (b) False
15. 15.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
16. 16.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
17. 17.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
18. 18.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) arguing with a buyer (d) hiding the prices
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) chatting on the phone (d) giving correct change
21. 21.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) a clear price board (d) sorry for a long wait
22. 22.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) chatting on the phone (d) counting change wrongly
24. 24.True or false: “saying thank you” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) clean, covered food (d) ignoring a customer
26. 26.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
28. 28.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
30. 30.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
31. 31.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) sorry for a long wait (b) hiding the prices (c) chatting on the phone (d) arguing with a buyer
33. 33.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) counting change wrongly (d) dirty hands with food
34. 34.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) dirty hands with food (d) a clear price board
35. 35.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
36. 36.True or false: “clean, covered food” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) fixing mistakes quickly (d) dirty hands with food
38. 38.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) listening to complaints (d) hiding the prices
39. 39.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service

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