Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 793 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) fixing mistakes quickly (d) dirty hands with food
2. 2.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) greeting with a smile (d) serving friends first
4. 4.True or false: “saying thank you” is poor customer service. (a) False (b) True
5. 5.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
6. 6.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
7. 7.True or false: “saying thank you” is good customer service. (a) False (b) True
8. 8.True or false: “a clear price board” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) arguing with a buyer (d) listening to complaints
11. 11.True or false: “serving friends first” is good customer service. (a) False (b) True
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
13. 13.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
14. 14.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) arguing with a buyer (d) saying thank you
15. 15.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
16. 16.Which of these is poor customer service? (a) arguing with a buyer (b) a clear price board (c) fixing mistakes quickly (d) sorry for a long wait
17. 17.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) fixing mistakes quickly (d) arguing with a buyer
20. 20.True or false: “hiding the prices” is poor customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) hiding the prices (d) a clear price board
22. 22.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) giving correct change (d) fixing mistakes quickly
24. 24.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) a tidy stall table (d) saying thank you
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) serving friends first (d) hiding the prices
26. 26.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
29. 29.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) dirty hands with food (d) counting change wrongly
30. 30.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) arguing with a buyer (d) listening to complaints
31. 31.True or false: “giving correct change” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) fixing mistakes quickly (d) counting change wrongly
33. 33.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) arguing with a buyer (d) greeting with a smile
34. 34.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) ignoring a customer (d) greeting with a smile
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) giving correct change (d) serving friends first
38. 38.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) a clear price board
40. 40.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service

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