Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 794 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) clean, covered food (d) sorry for a long wait
3. 3.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) chatting on the phone (d) a sticky, messy table
4. 4.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) chatting on the phone (d) a tidy stall table
5. 5.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
6. 6.True or false: “a clear price board” is poor customer service. (a) False (b) True
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
8. 8.Which of these is good customer service? (a) ignoring a customer (b) clean, covered food (c) arguing with a buyer (d) dirty hands with food
9. 9.True or false: “counting change wrongly” is good customer service. (a) False (b) True
10. 10.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
11. 11.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
12. 12.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) clean, covered food (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) saying thank you (d) chatting on the phone
17. 17.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) a sticky, messy table (d) rude replies
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) dirty hands with food (d) arguing with a buyer
19. 19.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) a clear price board (d) ignoring a customer
22. 22.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) giving correct change (d) rude replies
23. 23.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
24. 24.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) sorry for a long wait (d) serving friends first
26. 26.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) a clear price board (d) sorry for a long wait
28. 28.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
29. 29.True or false: “clean, covered food” is good customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) giving correct change (d) rude replies
31. 31.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) ignoring a customer (d) a clear price board
32. 32.True or false: “giving correct change” is poor customer service. (a) False (b) True
33. 33.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) sorry for a long wait (d) rude replies
34. 34.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) hiding the prices (d) greeting with a smile
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) ignoring a customer (d) a clear price board
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) ignoring a customer (d) serving friends first
39. 39.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) arguing with a buyer (d) fixing mistakes quickly
40. 40.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service

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