Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 795 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
3. 3.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
4. 4.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) arguing with a buyer (d) a tidy stall table
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a tidy stall table (d) chatting on the phone
6. 6.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) listening to complaints (d) giving correct change
10. 10.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
12. 12.True or false: “listening to complaints” is poor customer service. (a) True (b) False
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
14. 14.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) dirty hands with food (d) chatting on the phone
15. 15.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
16. 16.True or false: “ignoring a customer” is good customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) listening to complaints (d) rude replies
18. 18.True or false: “greeting with a smile” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) clean, covered food (d) counting change wrongly
20. 20.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) ignoring a customer (d) fixing mistakes quickly
21. 21.True or false: “a clear price board” is poor customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) giving correct change
23. 23.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
24. 24.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) serving friends first (d) saying thank you
26. 26.True or false: “giving correct change” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
28. 28.True or false: “counting change wrongly” is good customer service. (a) True (b) False
29. 29.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
30. 30.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) a sticky, messy table (d) giving correct change
32. 32.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) arguing with a buyer (d) a clear price board
33. 33.True or false: “hiding the prices” is good customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) a clear price board (d) arguing with a buyer
35. 35.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) clean, covered food (d) counting change wrongly
38. 38.True or false: “saying thank you” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) sorry for a long wait (d) serving friends first

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