Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 796 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) a tidy stall table (b) arguing with a buyer (c) a sticky, messy table (d) serving friends first
3. 3.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
4. 4.True or false: “giving correct change” is good customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) listening to complaints (d) saying thank you
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
7. 7.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
8. 8.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
9. 9.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) listening to complaints (d) greeting with a smile
10. 10.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) giving correct change (d) greeting with a smile
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) a tidy stall table (d) sorry for a long wait
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) sorry for a long wait (d) clean, covered food
13. 13.True or false: “saying thank you” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) chatting on the phone (d) rude replies
15. 15.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) fixing mistakes quickly (d) saying thank you
17. 17.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) counting change wrongly (d) giving correct change
20. 20.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
21. 21.True or false: “a clear price board” is poor customer service. (a) False (b) True
22. 22.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
23. 23.True or false: “rude replies” is poor customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) listening to complaints (b) counting change wrongly (c) serving friends first (d) hiding the prices
25. 25.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) saying thank you (d) arguing with a buyer
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
28. 28.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
29. 29.True or false: “clean, covered food” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) a clear price board (d) hiding the prices
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) a tidy stall table (d) serving friends first
33. 33.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
34. 34.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) clean, covered food (d) hiding the prices
35. 35.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
37. 37.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) greeting with a smile (d) sorry for a long wait
38. 38.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) serving friends first (d) clean, covered food
39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service

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