Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 797 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) chatting on the phone (d) saying thank you
2. 2.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) clean, covered food (d) counting change wrongly
3. 3.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) sorry for a long wait (b) arguing with a buyer (c) rude replies (d) counting change wrongly
6. 6.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) a tidy stall table (d) arguing with a buyer
7. 7.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) rude replies (d) greeting with a smile
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
9. 9.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
10. 10.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
12. 12.True or false: “rude replies” is poor customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) chatting on the phone (d) hiding the prices
14. 14.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) sorry for a long wait (d) giving correct change
18. 18.True or false: “hiding the prices” is good customer service. (a) True (b) False
19. 19.Which of these is poor customer service? (a) dirty hands with food (b) giving correct change (c) a clear price board (d) clean, covered food
20. 20.True or false: “ignoring a customer” is good customer service. (a) False (b) True
21. 21.Which of these is poor customer service? (a) clean, covered food (b) a sticky, messy table (c) giving correct change (d) fixing mistakes quickly
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
23. 23.True or false: “greeting with a smile” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
25. 25.True or false: “giving correct change” is good customer service. (a) True (b) False
26. 26.True or false: “clean, covered food” is poor customer service. (a) True (b) False
27. 27.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) serving friends first (d) counting change wrongly
28. 28.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) greeting with a smile (d) listening to complaints
30. 30.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) ignoring a customer (d) hiding the prices
31. 31.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) greeting with a smile (d) saying thank you
32. 32.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) giving correct change (d) clean, covered food
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) dirty hands with food (d) saying thank you
34. 34.True or false: “serving friends first” is poor customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) counting change wrongly (d) clean, covered food
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) dirty hands with food (d) clean, covered food
37. 37.True or false: “rude replies” is good customer service. (a) True (b) False
38. 38.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) giving correct change (d) hiding the prices
39. 39.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) listening to complaints (d) a sticky, messy table

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