Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 798 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) saying thank you (d) giving correct change
2. 2.True or false: “greeting with a smile” is good customer service. (a) False (b) True
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
4. 4.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) saying thank you (d) giving correct change
5. 5.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) rude replies (d) a tidy stall table
6. 6.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) dirty hands with food (d) hiding the prices
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) sorry for a long wait (d) a tidy stall table
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) ignoring a customer (d) giving correct change
12. 12.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) ignoring a customer (d) greeting with a smile
13. 13.True or false: “clean, covered food” is poor customer service. (a) False (b) True
14. 14.True or false: “a clear price board” is poor customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
16. 16.True or false: “a tidy stall table” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
18. 18.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) arguing with a buyer (b) a clear price board (c) dirty hands with food (d) serving friends first
20. 20.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
21. 21.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
22. 22.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) fixing mistakes quickly (d) hiding the prices
24. 24.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
25. 25.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) counting change wrongly (d) hiding the prices
26. 26.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) listening to complaints (d) dirty hands with food
27. 27.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) serving friends first (d) a tidy stall table
28. 28.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
29. 29.True or false: “rude replies” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) chatting on the phone (b) sorry for a long wait (c) saying thank you (d) giving correct change
32. 32.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) listening to complaints (d) giving correct change
34. 34.True or false: “a clear price board” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) ignoring a customer (d) giving correct change
36. 36.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
37. 37.True or false: “saying thank you” is poor customer service. (a) True (b) False
38. 38.Which of these is good customer service? (a) giving correct change (b) rude replies (c) serving friends first (d) dirty hands with food
39. 39.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) hiding the prices (d) chatting on the phone

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