Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 799 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) a sticky, messy table (d) rude replies
4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) a clear price board (d) greeting with a smile
5. 5.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) fixing mistakes quickly (d) ignoring a customer
6. 6.True or false: “giving correct change” is poor customer service. (a) True (b) False
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
8. 8.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) chatting on the phone (d) listening to complaints
9. 9.Which of these is poor customer service? (a) rude replies (b) listening to complaints (c) greeting with a smile (d) saying thank you
10. 10.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) arguing with a buyer (d) hiding the prices
11. 11.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) counting change wrongly (d) chatting on the phone
12. 12.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) listening to complaints (d) sorry for a long wait
15. 15.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) chatting on the phone (d) fixing mistakes quickly
16. 16.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
17. 17.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) dirty hands with food (d) ignoring a customer
18. 18.True or false: “a tidy stall table” is good customer service. (a) True (b) False
19. 19.True or false: “saying thank you” is poor customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) a clear price board (d) arguing with a buyer
21. 21.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) counting change wrongly (d) serving friends first
22. 22.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
24. 24.True or false: “dirty hands with food” is good customer service. (a) False (b) True
25. 25.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
26. 26.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) rude replies (d) a sticky, messy table
27. 27.True or false: “saying thank you” is good customer service. (a) False (b) True
28. 28.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
29. 29.True or false: “greeting with a smile” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
31. 31.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
32. 32.True or false: “counting change wrongly” is good customer service. (a) True (b) False
33. 33.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
34. 34.True or false: “a clear price board” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) saying thank you (d) arguing with a buyer
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) giving correct change (d) hiding the prices
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
38. 38.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
39. 39.True or false: “rude replies” is poor customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) hiding the prices (d) fixing mistakes quickly

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