Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 800 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) fixing mistakes quickly (d) hiding the prices
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
3. 3.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) chatting on the phone (d) ignoring a customer
5. 5.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
6. 6.True or false: “a clear price board” is poor customer service. (a) False (b) True
7. 7.True or false: “saying thank you” is good customer service. (a) False (b) True
8. 8.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
9. 9.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
10. 10.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) saying thank you (d) serving friends first
11. 11.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) saying thank you (d) listening to complaints
15. 15.True or false: “serving friends first” is poor customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) a tidy stall table (d) chatting on the phone
17. 17.True or false: “greeting with a smile” is good customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) greeting with a smile (d) counting change wrongly
19. 19.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
20. 20.True or false: “chatting on the phone” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) sorry for a long wait (b) arguing with a buyer (c) ignoring a customer (d) hiding the prices
22. 22.True or false: “clean, covered food” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) a clear price board (d) saying thank you
24. 24.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) counting change wrongly (d) listening to complaints
25. 25.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) greeting with a smile (d) rude replies
27. 27.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) rude replies (d) a sticky, messy table
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) a sticky, messy table (d) listening to complaints
30. 30.True or false: “saying thank you” is poor customer service. (a) True (b) False
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
32. 32.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) chatting on the phone (d) hiding the prices
33. 33.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
34. 34.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
35. 35.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
36. 36.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) a tidy stall table (d) arguing with a buyer
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) greeting with a smile (d) ignoring a customer
40. 40.True or false: “giving correct change” is poor customer service. (a) True (b) False

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