Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 9 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) dirty hands with food (d) greeting with a smile
3. 3.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
4. 4.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) dirty hands with food (d) a tidy stall table
5. 5.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) dirty hands with food (d) saying thank you
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) clean, covered food (d) rude replies
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
9. 9.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
10. 10.True or false: “chatting on the phone” is good customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) greeting with a smile (d) arguing with a buyer
12. 12.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) sorry for a long wait (d) clean, covered food
15. 15.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) giving correct change (d) saying thank you
16. 16.True or false: “rude replies” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) dirty hands with food (d) a tidy stall table
18. 18.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) a clear price board (d) serving friends first
19. 19.Which of these is poor customer service? (a) hiding the prices (b) giving correct change (c) a tidy stall table (d) saying thank you
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
21. 21.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) dirty hands with food (d) fixing mistakes quickly
22. 22.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
23. 23.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
26. 26.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
27. 27.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) a clear price board (d) dirty hands with food
28. 28.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) hiding the prices (d) a tidy stall table
30. 30.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
32. 32.True or false: “counting change wrongly” is good customer service. (a) False (b) True
33. 33.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) serving friends first (d) hiding the prices
34. 34.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) a tidy stall table (d) serving friends first
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) clean, covered food (d) ignoring a customer
36. 36.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
38. 38.True or false: “a tidy stall table” is good customer service. (a) True (b) False
39. 39.True or false: “clean, covered food” is good customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) listening to complaints (b) arguing with a buyer (c) rude replies (d) dirty hands with food

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